Operations Manager, Customer Care

Join Evaneos, a tech-driven travel company, as an Operations Manager in Customer Care. You will be responsible for optimizing tools, managing integrations, deploying AI capabilities, and driving operational efficiency. You will have full ownership of the Customer Care ecosystem and the opportunity to make a measurable impact on KPIs. Enjoy a vibrant work environment, remote flexibility, travel perks, and a competitive salary. Missions principales : - Act as the main administrator for all Customer Care tools, managing configurations, permissions, upgrades, and system health. - Build and maintain complex integrations using automation platforms to automate repetitive agent tasks and improve operational KPIs. - Partner with the AI vendor to deploy identified use cases, translating process blueprints into technical configurations and ensuring production-grade quality. À propos de Evaneos : Tailor-made trips with local experts for a sustainable travel experience. Salaire : 42 000 – 52 000 € / an