Trainer SaaS & Academy Manager (m/f/d)

Join JustRelate as a Trainer SaaS & Academy Manager. In this role, you will design, deliver, and scale educational strategies centered on the company's end-to-end solution offering. You will be responsible for both live and asynchronous training programs across all the group's SaaS tools. Your ultimate goal will be to drive overall solution adoption, maximize user self-sufficiency, and accelerate time-to-value. You will also manage the training academy platform, develop customer certification programs, and own all user-facing training documentation. Additionally, you will collaborate with cross-functional teams to drive product adoption and maximize customer experience. Missions principales : - Design and deliver strategic training sessions for onboarding, advanced, and expert-level users, focusing on the company's SaaS solutions. - Manage and continuously evolve the training academy platform, creating tailored learning paths based on user levels and use cases. - Own, structure, and manage all user-facing training documentation, incorporating product updates and platform evolutions continuously. À propos de JustRelate Group : Numérisation des relations client pour entreprises et organisations publiques.